Ahmad Ghosheh

Head Of Operations | Research And Development

Dubai, UAE

Profile summary

Strategic Head of Operations and Research and Development with 16 years shaping educational and corporate outcomes across the GCC region. Known for cross-cultural team leadership, operational excellence, and quality management systems integration. Committed to driving institutional growth through strategic program innovation and process improvement.

Career highlights

Operations and R&D Leadership: Direct end-to-end R&D operations and multidisciplinary teams while translating market analysis into strategic program innovations that support institutional growth.

Project Direction: Serve as project lead for the Institute of Public Administration Training Kits Project, directing consultants through the design and delivery of 18 training kits.

Quality Management Systems: Hold certification as an ISO 9001 Lead Auditor, supporting quality management system implementation and internal audits across diverse client industries.

Key skills

TechnicalDigital Learning & AI Enablement (LMS, AI Tools)
ProfessionalTeam Leadership & Coaching Operations & Business Management Project & Program Leadership Cross-Functional & Stakeholder Management Change Management & Organizational Development Quality Management Systems (ISO 9001) Process Improvement & Operational Excellence Consulting Delivery & Client Engagement Training Operations & Learning Design R&D, Market & Competitor Research SOP & Policy Development / Governance Certification Partnerships & Business Development HR & Administration Leadership Risk Management & Compliance Financial Modeling & Analysis (FMVA, AFM1)
SkillsOperations Strategy Institutional Growth Internal Consulting Financial Analysis

Professional experience

Head of Operations and Research & DevelopmentMar 2019 - Present
Virginia Institute of Finance & Management (VIFM)Dubai, UAE

Defines operations and research strategy, steering cross-functional teams across training, technology adoption, and institutional growth initiatives. Directs program development and internal consulting functions while reporting on overall departmental performance.

  • Directed 18 training kits through design and delivery for the Institute of Public Administration Training Kits Project, maintaining adherence to client standards and deadlines.
  • Managed strategic certification partnerships with international bodies to strengthen course credibility and market positioning.
  • Delivered corporate training in Data Analytics and Quality Management to a diverse portfolio of client organizations as subject-matter lead.
  • Developed and governed standard operating procedures and policies to standardize training delivery and daily operations across the Institute.
Senior HR & Administration OfficerFeb 2017 - Feb 2019
Arabtec ConstructionManama, Bahrain

Shaped human resources and administrative infrastructure for the Bahrain International Airport Project, directing support for a multidisciplinary workforce. Acted as the primary liaison between corporate leadership and site management to maintain alignment on daily operations.

  • Directed project logistics and new-hire onboarding processes for the construction workforce.
  • Trained HR and site staff on quality and safety standards while developing on-site SOPs to strengthen compliance and audit-readiness.
Management ConsultantFeb 2011 - Jan 2017
ARM AssociatesDubai, UAE

Reported directly to the practice lead, steering client engagements across diverse industries and guiding cross-functional project teams. Accountable for end-to-end consulting delivery in Quality Management, Process Improvement, and Operational Excellence.

  • Directed cross-functional project teams, overseeing deliverables to ensure on-time, on-standard completion of client engagements.
  • Advised client stakeholders on business development and operations enhancement, including ISO 9001 quality management system implementation support.
  • Led internal audits, facilitated hands-on training workshops, and drove strategic change management initiatives that elevated client performance.
Research OfficerOct 2009 - Dec 2010
ASAS Research & ConsultingAmman, Jordan

Executed in-depth financial and market research on publicly listed entities across the GCC region, providing analytical foundations for investment choices. Built research databases and performed ratio analysis, producing reports that supported senior stakeholder governance.

  • Conducted financial and market research on publicly listed companies across the GCC region, informing strategic and investment decisions.

Education

Master's Degree
University of New England, Australia

Economic Studies

Bachelor's Degree
Hashemite University, Jordan

Risk Management & Insurance

Certifications

ISO 9001:2015 Lead AuditorQuality Management Systems
Lean Six Sigma Yellow Belt
FMVA®Corporate Finance Institute
AFM1Financial Modeling Institute
Microsoft Office Expert CertificateMicrosoft Certified